Learn how to add a subscriber to MailChimp manually and unsubscribe or remove the subscriber completely manually. This question came from a client. She wrote “I’ve had people tell me they’re receiving two or three of my emails. So I want to unsubscribe them.”
Well, she only has one list. So they can’t be getting two or three of the emails on the same email address. I let her know that they’re probably signed up with more than one address and to find out which address they’re receiving the emails at. So she can unsubscribe them at that particular email address.
Add a Subscriber in MailChimp
First, we’ll learn how to subscribe. Go to Lists.
Click on Lists. Select the list you want. For this example, we’re going to go to my Mira Costa list.
Go to add a contact and click on add a subscriber.
I’m going to put myself on this list.
I have all sorts of information that I require from people when they go on this list. Obviously, I’m not going to put that on for myself.
Click the checkbox “this person who gave me permission to email them”. If you don’t click it you will not be able to put this person on the list.
Also click – “if this person is already on my list, update their profile”.
This is a habit that I’ve gotten into. I don’t want the list kicked out if this person is already subscribed. MailChimp will just check the email address and say, “We can’t subscribe this person”. Then I would have to go search and see why they can’t be subscribed. Was there a syntax error? Are they already subscribed? But if I click this checkbox I know for sure my list will be accepted.
Then click Subscribe. The list count went up by 1. Mission accomplished. The email address is listed successfully.
Manually Unsubscribe a User in MailChimp
Now I’m going to go manually unsubscribe an email address. So to manually unsubscribe search the list for the email address you want to unsubscribe.
Cut and paste the email if it’s sent to you. Click on the search glass. View the profile. You can either unsubscribe or delete. If I unsubscribe, then I will never be able to subscribe to this email list again. If I delete, then this email address can be re-subscribed to this list.
Now, this can be an issue if you change email service providers. If you change email service providers you may accidentally put them on the new email provider if you delete them. I always unsubscribe.
Here’s what the activity area shows. The email address, and all the information that was collected. The overview when I was subscribed, what email reader I use, my time zone, (GMT means Greenwich Mean Time, so it’s a generic time zone now), the language. I didn’t sign up at a form or reply back to an email, so MailChimp can’t detect my language yet and the sign-in source.
It also shows the group that I’m subscribed to. Under activity, you can see I’ve been sent campaigns. I have a really bad open rate at 14.3% because I’m only checking to make sure the campaign was sent.
Here’s the click-through rate. I could see any notes that I put on this email address. Any conversations that go between the subscriber’s email address and the reply to email address on the campaign.
This is e-commerce. So you can set up e-commerce tracking and then see the e-commerce tracking for this individual email address. Same thing with goals. Goals have a trackable URL that is tracked with the goals app inside of MailChimp.
Next is social profiles. Wow, there’s a lot of information. This is all pulled in from my email address. So Twitter, Facebook, LinkedIn, Yelp, YouTube, About.me. Social profiles is an add-on module, you have to have a paid account to get it. Unsubscribe by clicking this Unsubscribe button.
Confirm this unsubscribe and you’ll get a message, better safe than sorry. This person was unsubscribed.
You can see the date the email address was unsubscribed and that it was manually unsubscribed by the admin.
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