Is something wrong with your Mailchimp account? Learn how to contact Mailchimp directly and get a quick answer without paying for a Mailchimp account
Contact Mailchimp via email and the website
The Mailchimp sites provide general information in their guides and tutorials section of their blog. There is so much great information found in these posts!
But sometimes the info can be overwhelming and that’s where a Mailchimp consultant or Mailchimp expert can be handy. We can help you solve your issue without contacting Mailchimp.
You can contact Mailchimp directly by emailing via their contact page. But you’ll need to choose which department and the basic issues before you’ll get to the contact form. The good news is in 2019 Mailchimp started giving new accounts 30 days of email support so be sure to take advantage of their expertise while it’s available.
To find out what type of support Mailchimp gives here are the Mailchimp support options https://kb.mailchimp.com/accounts/management/mailchimp-support-options.
You can find the live chat and email options in your paid account through the knowledge base. Mailchimp wants you to search the knowledge base for your question and if you don’t find the answer scroll to the bottom of the page for the live chat option. You can also email Mailchimp from this page.
Unfortunately, you can’t contact Mailchimp by phone. 🙁
Contact Mailchimp via Twitter
If you have a free account (you don’t have access to them with a free account) the quickest way I know to get info from Mailchimp is on Twitter.
I’ve gone through Twitter on several occasions when I needed something quickly, and something unusual that I thought would help the general Mailchimp community.
It really worked well. Direct message them @Mailchimp.
Contact Mailchimp via Facebook
Contact Mailchimp on their page for a quick response https://www.facebook.com/mailchimp/.
What can a Mailchimp consultant help with?
If you can’t get into your account or you’ve lost your ability to use your 2-step login verification I can’t help you. You will need to contact Mailchimp directly.
If you need help with billing, I can’t help you.
I can help with these types of challenges:
- Email and Mailchimp strategy
- Building a Mailchimp template
- Creating Mailchimp newsletters and emails
- Uploading a list to an audience
- Groups and tags
- Sending an email
- Sending a free opt-in offer PDF
- Adding a Mailchimp form to your website
- Building an automation in Mailchimp
Have a question about Mailchimp? Please ask in the comments below and I’ll answer it quickly.
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